In the initial email sent to Jack my objectives were to motivate him, give him some information on the feedback that I am receiving from his clients, and get information on why there are problems with the two clients. I wanted to give him the good along with the bad that way the email doesn’t sound like I am yelling at him. I wanted to keep the bad feedback as neutral as possible until …showed first 75 words of 442 total…

…showed last 75 words of 442 total…Harris of the current situation and ask for his help. I especially wanted it to come out in a very calm and relaxed way because there is no reason for taking shots at him even though his email was rude. I didn’t want to yell at him and cause further problems. By staying relaxed I think that more is accomplished and it keeps the two men from starting a personal war between each other