 |
Total Quality Managament what is Tqm and how can it be implemented in industry today uses japanese examples
Title: Total Quality Managament what is Tqm and how can it be implemented in industry today uses japanese examples
Category: Business & Economy / Management
Details: Words: 4818 | Pages: 20.5 (approximately 235 words/page)
Total Quality Managament what is Tqm and how can it be implemented in industry today uses japanese examples
In society today quality plays an important role in customer satisfaction. A classic example of customer's being discouraged due to poor quality would be the case of Skoda cars. In the 80's and early 90's Skoda was known for it poor quality and this in turn affected both the brand image and also sales of the company. Once the Volkswagen Group overtook it in 1994, strategies have been implemented to put quality back into the product …showed first 75 words of 4818 total…
You are viewing only a small portion of the paper.
Please login or register to access the full copy.
|
|
…showed last 75 words of 4818 total…Management" pp 55-62 McGraw-Hill
_________________________________________________________________
5) Heller R. 1997 "In search of European Excellence"
Harper Collins Business
Pp 239-242
_________________________________________________________________
6) The magazine for jaguar employees Topics October 2002
__________________________________________________________________
7) I am grateful to Sajad Bhojani BA MSC, for his input on this.
_________________________________________________________________
8)
Crosby P.B (1979) "Quality is free" McGraw-Hill pp 55-62
Pp 87-89 and 106-109
_________________________________________________________________
9) W. Edward Deming (1985) "Transformation of Western Style Management"
Management Journal Vol. 15 No 3 May-June 1985
_________________________________________________________________
10) Nigel Slack, Stuart Chambers, Christine Harland, Alan Harrison & Robert Johnston "Operations Management"
2nd Edition Pitman Publishing (1998) pp760-830
Need a custom written paper?
|
|
 |
