Scientific Management Scientific management is the underlying belief that, or rationalization, is able to provide the basis for separating management from the execution of work. ‘The rationalization of work has the effect of transferring functions of planning, monopoly of decision-making, motivation and control’. Hales (1994). Taylor (1856-1915) has been referred to as the father of Scientific Management. He believed that management, not labor, was the cause of and potential solution to problems in the industry. Taylor …showed first 75 words of 1806 total…

…showed last 75 words of 1806 total…such people are ‘strait-jacketed into one dimensional jobs’ (Hales1994) stifling variety and creativity. Therefore such a sentiment tends to argue against the notion that scientific management principles are inevitable. In summary to return to the original statement it can be argued against the belief that scientific management is inevitable and irreversible throughout the entire service industry, although certainly some areas of the industry could benefit from utilizing such a management strategy-notably in the budget sector.