What is Quality service in the hospitality industry? Quality service is the result of an operations effort to discover exactly what the guest want. Once those those needs and desires are known, procedures are implemented to deliver those wants effectively and consistently. When an operation meets guest expectations, it is providing quality service. (Rey A.M & Wieland F,1985,p.18) Quality within a service environment can be examined in a number of differing ways (…showed first 75 words of 1788 total…

…showed last 75 words of 1788 total…company. Every hospitality organization should follow these methods which will result in to consistent and quality service :- "Recognize the efforts and contributions of the staff Reward staff with compensation directly linked to performance Motivate staff to improve performance Orient staff towards goal achievement Retain key employees through the use of management training programs Attract quality employees with an effective performance...system" (Compensation Resources) How technology help 5 star hotels to achieve consistent and quality service