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Letter "I" » interpersonal
«A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.»
«The ''Inside-Out'' approach to personal and interpersonal effectiveness means to start first with self; even more fundamentally, to start with the most inside part of self / with your paradigms, your character, and your motives. The inside-out approach says that private victories precede public victories, that making and keeping promises to ourselves recedes making and keeping promises to others. It says it is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.»
«Authority is not a quality one person ''has,'' in the sense that he has property or physical qualities. Authority refers to an interpersonal relation in which one person looks upon another as somebody superior to him.»

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